Searching for Search: A Guide for Application Developers

Search in web and mobile applications provides a sure-fire means to delivering a great user experience. When customers can use full-text and natural language search, they engage longer and purchase more,...
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No One is Immune to Social Engineering: How to Transform Fraud Protection for Your Customers

Live Event Date: March 30, 2017 @ 2:00 p.m. ET / 11:00 a.m. PT Social engineering is easy, and with the rise of digital banking, it’s even more convenient and easier for criminals to pull off these...
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Improving ITSM Metrics With Remote Support

Fast incident resolution is at the center of so many ITSM metrics, and remote support is a key part of a multi-channel contact center’s ability to speed time to resolution. This webinar will outline...
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Keeping IT Real: How to Cut Through the BS and Create a Functioning Digital Enterprise

As digital transformation reaches the pinnacle of hype-dom and every organization frantically struggles to become a Digital Enterprise, IT leaders must break through it all to find the right path forward....
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Understanding AIOps & Probable Root Cause Analysis

Despite decades of R&D dedicated to Root Cause Analysis, along with numerous technology vendors who claim to offer it, the approach and concepts have been flawed. Leading analysts like Gartner agree...
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The Importance of Fully Integrated DDI for the Digital Enterprise

Live Webinar: Join Guest Analyst and learn about the value of an integrated DDI solution Date: December 08, 2016 Time: 08:30 AM Duration: 60 minutes Application availability and security are of the utmost...
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