Enterprise Case Study: Breaking Through Process Silos to Improve the Customer Experience

CareFirst BlueCross BlueShield – the largest health insurance provider in the U.S. mid-Atlantic region – recently transformed its service operations using Service Cloud. Take a look at this report to learn how the organization: Balanced caseload by uniting three disparate call centers Decreased time to train agents by unifying data in a single interface Improved customer satisfaction while reducing call talk time Request Free!