ITIL® 2015 and Beyond: Six Trends Driving the Increased Importance of the Service Desk by Free Information Technology Magazines and Downloads from verticalinsider.tradepub.com / 0 Comment / Posted in: Technology IT service managers are now required to rethink the way they deliver and support services. This white paper provides a snapshot of challenges for IT service and support and explains why the Service Desk is now more critical than ever. Request Free!