Blog

Integration Strategies For Extending Your Contact Center Across The Enterprise

by / 0 Comment / Posted in: Technology
Genesys Smart Link integrates with Microsoft Lync and maps presence to ensure real-time availability of back-office knowledge workers, remote office specialists, and other enterprise staff, to provide high-value customer engagement. This webinar will present a LIVE DEMO of the following three integration strategies for extending your contact center across the enterprise on Wednesday April 24, 2 PM Eastern / 11 AM Pacific. You will learn how to:
  1. Integrate your existing Contact Center with MS Lync
  2. Build a simple Contact Center with the functionality you need using Genesys Smart Link and MS Lync
  3. Transform your existing MS Lync deployment into a feature rich Contact Center by integrating it with Genesys Smart Link
Presenters
Deepak Dutta
Strategic Business Director – IP Virtualization, Genesys

Jason Gardner
Director, Microsoft Alliance, Genesys

Request Free!