While ESM is growing in popularity, it can still be hard to get buy-in for a new tool. For departments outside of IT, implementing ESM can seem like a daunting change. However, there are a few things you can do to help ease the transition:

Don’t just take an IT Service Management platform being used within your IT department and try to scale it across each group. It won’t work.

• Gain departmental buy-in
• Include departmental vernacular (custom forms, fields, workflows
• Reduce overcomplicated processes
• Create a single portal with departmental access points
• Empower the departments using a no-code ITSM/ESM platform.

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