Forrester TLP: Put Fulfillment at the Heart of the Customer Experience by Community Team / 0 Comment / Posted in: Technology, Vertical Insider Featured Content Customer expectations for omnichannel are intensifying — only a flexible set of optimized capabilities will enable you to keep up. [contact-form-7 id=”106515″ title=”IBM WCE UKIF 060619″] Tagged: customer experience, Forrester, IBM, TLP, White Paper
