Most people take an unstructured approach to problem solving and although this can be successful, the solution they come up with may not always be the best one. A major disadvantage of an unstructured approach is that it is easy to hit a roadblock and convince yourself that the problem cannot be solved or that your solution cannot be implemented for practical reasons. 

The five problem-solving tools described in this eBook are:

• Six-Step Problem Solving Model
• The Drill Down Technique
• The Four Frame Model
• Eight Disciplines of Problem Solving
• The Cynefin Framework  

Each of the five problem solving tools in this eBook approaches problem solving in a different way. This can help you to find solutions that might not be immediately obvious and to compare possible solutions before choosing the best one.    

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