 |
Today, as economic, social and engagement dynamics shift backward, upward, and sideways, customer engagement requires a fresh approach. Business leaders have an opportunity and an imperative to reimagine what customer experience looks like today and in the future. In our third online event of 2020, CMSWire’s expert speakers will frame the processes to drive a re-envisioning of CX and overhaul the engine for this new environment. We’ll explore how to earn back or grow customer trust, discover how leading businesses apply lean frameworks to create a truly customer-centric approach through digital capabilities, and look ahead for opportunities to further drive CX innovation. Join us as we cross the divide from a pre- to post-Covid-19 approach to customer engagement. Topics may include:
|
