1. Retailers that embrace and facilitate social where customers are discovering, considering, and buying, can increase wallet share.
2. Millenials are driving the way retailers think about consumers and create shopping experiences.
3. With mobile, consumers have become an always-on opportunity for retailers to tap.
4. Retailers with a successful omni-channel strategy will experience less showrooming and achieve greater market share across all channels.
5. Big data will allow retailers to change the consumer experience, boost conversions, and improve margins.

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