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This white paper discusses the classic trade-off described in Porter’s Generic Strategies, and how quality management methodologies have been used to address aspects of the trade-off over time (Six Sigma, TQM, Lean). It presents Business Process Management (BPM) as a holistic management discipline, capable of increasing both quality and efficiency. How? By creating transparency and focusing on how a business creates value through top products and services. Intrigued? Download this resource to learn more. |
