This book discusses the use of external coaches and the issues that confront managers who act as coaches to their own team. It describes key aspects of coaching including: active listening, building rapport, asking questions, demonstrating empathy, using intuition, goal setting and giving feedback.

You will learn:

• What coaching can achieve for your team
• The differences between coaching, training, mentoring and counseling
• How to establish the right mindset for effective coaching
• The advantages and disadvantages of internal, external, formal and informal coaching
• The key principles of successful management coaching in the workplace

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