Interruptions are a major productivity killer and it can be very difficult to protect yourself from them whilst maintaining a good working relationship with your colleagues and external partners, for example customers and suppliers.

Chapter 1 – Handling Interruptions at Work
Chapter 2 – Controlling Interruptions at Work
Chapter 3 – Identifying Interruptions at Work
Chapter 4 – Limiting Inappropriate Socializing at Work
Chapter 5 – Techniques to Minimize Interruptions at Work
Chapter 6 – Managing Phone Interruptions at Work
Chapter 7 – Cold Call Elimination at Work
Chapter 8 – Managing Your Outbound Calls
Chapter 9 – How to Stop Constantly Checking Emails

You will learn:

• How to develop a strategy for dealing with incoming calls including cold calls.
• How to ‘close out’ phone calls politely once they have achieved their purpose.
• The importance of body language in dissuading people from interrupting you.
• Why constant email checking is such a widespread problem and how to tackle it.
• The importance of dealing with your outbound calls and emails methodically.

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