Break the Replatform Cycle with Microservices Architecture
Customers engage with your brand over many channels, and it’s tough for one platform to cover everything.
Moving to a composable architecture driven by MACH (Microservices,...
Digital Transformation in Times of Change: What Intelligent Enterprises Need from Their ERP Systems
Organizations are digitally transforming, and as part of this effort, they are also evolving to become intelligent enterprises. Evolving to an intelligent enterprise...
Contact Center and Digital, Better Together
The contact center is designed to support customer outreach and resolve issues while driving first-call resolution and case closure. The digital channel is designed to...
A New Model for Employee Experience: Continuous Response
The world of employee experience has radically changed. According to leading global industry analyst, Josh Bersin, this change is forcing a new model for how organizations...
3 Ways AI is Powering Customer Experience
Mining insights across billions of unique customer journeys using traditional methods and tools has been slow, costly and near impossible.
With artificial intelligence,...
5 Digital Customer Experience Lessons
Every customer and employee journey has changed in 2020. There is almost nothing that can’t be done online anymore.
Look at Amazon’s smashing third-quarter...