Artificial Intelligence for Online Communities
A latest report from IDC says that spending on AI technologies will grow to US$97.9 billion in 2023 — more than two and a half times the spending level of 2019....
Cognitive Search for Marketing
Every marketer faces different challenges. Although the underlying goal remains the same, some teams fail to curate relevant content, while others, despite having abundant...
Your Guide to Unleashing the Complete Power of Your Salesforce Service Console
Salesforce Service Cloud is the world’s most popular support platform for a reason. According to a Salesforce Customer Success survey, “with the use of Salesforce,...
Demystifying Self-Service & Case Deflection
Millennials want solutions to their problems in the most effortless and fastest way possible. And the first place they go for finding their answers when stuck is your...
Vlocity Drives More Value From Its Online Community
For Vlocity, a cloud-based software provider, it was hard to continuously scale customer service in tandem with their rapid customer growth. Deploying SearchUnify-an AI...
40 Actionable Content Promotion Strategies [With Examples]
Sit back and wait for the SEO goodness to do its thing? No! You should immediately be thinking about content promotion strategies.
Don’t have any of your own? No...