Touch technology can supercharge your business and help you tackle five critical corporate communications challenges. A thoughtfully designed, visually stimulating touch-powered...
In some ways, the millennial generation is better-suited to entrepreneurship than any previous cohort we’ve seen. They’re more educated than previous generations...
In-house contact centers are becoming more of a reality with the cloud. This can be a big win for all businesses who care about their customer experience. You get...
Numbers speak for themselves: it costs about $500/visit to service a customer in person, $5.66/call with a live agent in a contact center, 45 cents/call...
Your Customer Relationship Management (CRM) solution should be a bedrock of your business and an indispensable asset to sales and marketing teams...
Experts everywhere have been banging the Social CRM drum for quite a while. While many of us might roll our eyes and keep on “liking” and posting, our newest infographic...
