For Vlocity, a cloud-based software provider, it was hard to continuously scale customer service in tandem with their rapid customer growth. Deploying SearchUnify-an...
With customer interactions now overwhelmingly online, customer experience professionals must work closely with the IT department to create and refine the digital experiences...
Forward-looking and disruptive organizations are increasingly adopting modern data architectures to democratize data for analytics and machine learning.
Many are turning...
The pressure is on – growing data science functions and hungry analytics teams driven by business pressure need access to an increasing number of datasets rapidly....
With mounting security threats and audit and regulatory deadlines, CISOs are challenged with the lofty duty of prioritizing problems within an enterprise. As a result,...
Are you confident you can always give the right person the right access at the right time? Many enterprises today are struggling to maintain visibility and control of...