Can IVR Destroy The Customer Experience?
We have all been there. We call the toll-free number and are greeted by the Interactive Voice Response (IVR) system:
“Welcome to XYZ Corporation. Para Español...
Continuous Monitoring (CM): A New Approach to Proactively Protecting Your Global Perimeter
In this guide, network security managers will learn how to automatically leverage vulnerability scans with CM for stronger security. Also covered:Requirements—why CM...
SANS Critical Security Controls: From Adoption to Implementation
The Critical Security Controls (CSCs), a well-known roadmap for enterprise information assurance published and maintained by the Council on CyberSecurity, is being widely...
Dangers of a Good Enough Marketing Automation Solution
We know it can be confusing to sort through all the available solutions. And we know that every company has different marketing automation needs. But here’s one thing...
The Importance Of Board Level Buy In To Drive Enterprise-Wide Governance, Risk and Compliance
For most financial services companies in Europe and North America, their very structure is, in many cases, flawed to begin with. Across the globe, emerging countries seem...
When Applications Attack
There are a myriad of valid reasons, but many organizations are consciously avoiding addressing the growing concern of unmanaged apps and applications in the Enterprise....