The Packet Delivery Process: Remotely Connected Hosts
Moving data from one networked device to another requires several different functions. Each function has its own protocol or protocols that define how it is accomplished....
The Potential of Social Media in Telecoms 2014 and Beyond
According to Telesperience, by the end of 2015 90% of operators will be using social technology to drive business impact, and 80% hope to use it to drive conversion rates...
Beyond NPS: Identifying Advocates And Inviting Them To Take Action
Measuring your customers’ happiness with NPS surveys is great place to start, but unfortunately too many companies stop there. It’s time to take an active role...
Website Security Threat Report 2014
In 2013 attention was focused on cyber-espionage, threats to privacy and the acts of malicious insiders. However, the end of 2013 provided a painful reminder that cybercrime...
5 Ways to Build Trust with Customers
Fortunately, businesses have an opportunity to build trust with potential customers by demonstrating a clear understanding of customers’ privacy concerns and implementing...
Mitigating Risks of Cloud Computing with SSL Certificates
The users of cloud computing services and cloud vendors have a shared responsibility to protect private and confidential information. Mitigation of the security risks associated...