Workplace Conflict Resolution
Disputes between employees are inevitable. But if left unresolved, they can disrupt your department’s productivity, sap morale and even cause some good employees...
17 Team Building Ideas
17 Team Building Ideas provides teamwork examples, exercises and tips for leading winning teams. Specifically, you’ll read tips on corporate team building, team...
10 Time Management Tips
While you can’t create more hours in your day, you can learn how to use them wisely. That’s where 10 Time Management Tips can help. It’s your guide to...
Enterprise Labeling: An Imperative for the Electronics Industry
The electronics industry today creates products embedded in many types of manufactured items: automobiles, airplanes, computers, a multitude of consumer goods, in the...
Benchmark Your Contact Center Routing: How Do You Score Against Today’s Best Practices?
Wednesday, October 8, 2014
2 PM Eastern / 11 AM Pacific
We’re all painfully aware that both customer expectations and technology are evolving fast. Customer contact routing...
Coaching Skills and Models — Developing your Coaching Skills
You will learn how to:
Use active listening techniques to demonstrate genuine interest in the coachee
Ask different types of question to focus attention, elicit new ideas,...