Emote: Using Emotions to Make Your Message Memorable
Surprisingly, few professional speakers and presenters understand speeches or presentations at a fundamental level. Their overly prescriptive approach actually ends up...
Critical Requirements for Building a Future-Ready Contact Center
Wednesday, October 29, 2014
2 PM Eastern / 11 AM Pacific
Today, customers expect the agent who answers their call to know they’ve already sent an email and engaged...
Stress Management For Dummies, 2nd Edition — eBook (Usually $14.99) FREE for a limited time!
It’s impossible to get through life without encountering stress. And unfortunately, most of us learn the incorrect ways to cope with it. Thankfully, Stress Management...
Working Across Cultures and Knowing When to Shut Up
Today, whether we work with colleagues in Dusseldorf or Dubai, Brasília or Beijing, New York or New Delhi, we are all part of a global network (real or virtual,...
Project Leadership eBook
Analysts predicted a massive sea change in the world of project management—a change that is forcing project managers into a greater leadership role and requiring...
Project Leadership eBook
Analysts predicted a massive sea change in the world of project management—a change that is forcing project managers into a greater leadership role and requiring...