Retail Supply Chains Take on Pandemic-Era Challenges
Those are among the challenges retailers are facing during the unprecedented COVID-19 pandemic. They are not easy to face alone.
Download the white paper now to learn...
2020 Holiday Review: How the Best Shopping Days Faired
Find out how a later Amazon Prime Day coupled with merchants’ earlier holiday discounts impacted the kick-off of the holiday season. Also, an analysis of discounts...
Why Compassion in Collections Won’t End After COVID
Date: Tuesday, March 16, 2021
Time: 2pm ET | 11am PT
Sponsored by: FICO
When COVID-19 brought on the second major economic crisis of the 2000’s, many...
Why Compassion in Collections Won’t End After COVID
Date: Tuesday, March 16, 2021
Time: 2pm ET | 11am PT
Sponsored by: FICO
When COVID-19 brought on the second major economic crisis of the 2000’s, many...
The Complete Guide to Cost Per Ticket
The two fundamental metrics of desktop support are customer satisfaction and cost per ticket. While more companies are measuring customer satisfaction than before, only...
Unlearning Your Organizational Culture: A Playbook for Leading in an Unpredictable, Virtual World
Now more than ever, your organization looks for leadership to navigate this changing, unpredictable world. To adapt, you must accept the challenge of the moment, and embrace...