Taking Aim at Value: Avoid overconfidence and Look Again at Risk
Is risk management a means to avoid losses or a tool for creating value and optimizing outcomes? Which risks are companies actively managing and which are lower on the...
13 Signs You’re Not Selfish Enough & How It’s Sabotaging Your Success
The commonly accepted definition of selfish is wrong. It claims that to take care of yourself, you have to hurt others. However, being selfish in a healthy, rational...
5 Tips for Hiring a Great Customer Support Team
The customer experience is one of the most important (if not THE most important) factors in business success.
While every employee is responsible for customer...
Bridging Mobile Application Development and Business Process Management
Business process management (BPM), business rules management (BRM), and mobile applications are increasingly key to many business transactions, whether customer-facing,...
Thinking of… People-Centric Process Management? e-book
Thinking of… People-Centric Process Management? is a different kind of read. Rather than simply presenting case studies, it gives you the tools to discover...
Thinking of… People-Centric Process Management? e-book
Thinking of… People-Centric Process Management? is a different kind of read. Rather than simply presenting case studies, it gives you the tools to discover...