Vlocity Drives More Value From Its Online Community
For Vlocity, a cloud-based software provider, it was hard to continuously scale customer service in tandem with their rapid customer growth. Deploying SearchUnify-an...
Double Win: Transforming Customer & Employee Experience with AI
While the importance of a seamless, personalized, and relevant experience across channels is clear to all business leaders, reducing agent and customer effort at every...
10 Key Considerations for Evaluating a Cognitive Search Solution
Let’s face it, we live in an era where information is barely a search away. Internet search engines have made people accustomed to finding relevant results instantly....
Are You Really Security Ready?
Most insurance startups born in today’s digital world are well acquainted with the basics of cybersecurity, including multi factor authentication and firewall protection....
5 Growing Fraud Threats to Omnichannel Businesses
The retail industry quickly shifted to digitization in 2020—and while this rapidly evolving environment has presented new opportunities for innovative retailers,...
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