Reducing Time To Value With Knowledge-Centered Service
Knowledge-Centered Service (KCS) methodology captures resolutions at scale and in ways that are both findable and reusable. But after the initial kick-off & training...
Vlocity Drives More Value From Its Online Community
For Vlocity, a cloud-based software provider, it was hard to continuously scale customer service in tandem with their rapid customer growth. Deploying SearchUnify-an...
Building the Ultimate Agent Desktop
Have you ever seen an episode of Star Trek where Captain Kirk uses the “communicator” to connect to anyone in his team? Once deemed only in the realm of fantasy movies,...
A Unified Cognitive Platform & Suite of Next-Gen Apps For Future-Proof Customer Support & Self-Service Ecosystems
SearchUnify is a leading unified cognitive platform that powers enterprise search and fuels a suite of AI-powered applications for a future-proof customer self-service...
The Essentials of Information Security Kit: Includes a Free PC Security Handbook – 2nd Edition eBook
The Essentials of Information Security brings together the latest in information, coverage of important developments, and expert commentary to help with your Information...
Ultimativer Leitfaden Smart Templates
Wir bei CHILI publish sind in einer privilegierten Position: Wir können zuschauen, wie unsere Kunden mit unserer Software Probleme lösen. Wir haben mittlerweile über...