Featuring Mary Wardley, VP, Enterprise Applications and CRM Software, IDC
Live Event Date: Wednesday, November 16, 2016 10 AM PT / 1 PM ET
Significant changes are coming to the contact center, with new technologies enabling better customer engagement, innovative journey analytics and streamlined proactive communications. But the future holds some amazing advances which will change the role of the contact center in tomorrow’s organizations. This is a critical time to understand what’s coming and how an agile cloud contact center can help you stay ahead of your competition.
Our guest speaker, Mary Wardley, VP of Enterprise Applications at IDC, and Ron Stevenson from Genesys will look at the current contact center and customer trends, and examine how the cloud is changing the way companies deploy the latest technology. Join the webinar to learn how to:
- Build an infrastructure to deliver all the channels your customers expect
- Fend off competitors by embracing trends and building for the future
- Improve customer engagement through a cloud contact center deployment
