How to Support Baby Boomers, Know-it-Alls, and Impatient Customers

“If your support isn't clear enough to older consumers – or fast enough for the technologically savvy – you will often lose those customers.” This SupportIndustry.com white paper explores the distinctive characteristics and expectations of the 5 generations of customers and provides guidance on how to leverage support channels and communication styles to best support each one. Request Free!