Integration Strategies For Extending Your Contact Center Across The Enterprise

Genesys Smart Link integrates with Microsoft Lync and maps presence to ensure real-time availability of back-office knowledge workers, remote office specialists, and other enterprise staff, to provide high-value customer engagement. This webinar will present a LIVE DEMO of the following three integration strategies for extending your contact center across the enterprise on Wednesday April 24, 2 PM Eastern / 11 AM Pacific. You will learn how to: Integrate your existing Contact Center with MS Lync Build a simple Contact Center with the functionality you need using Genesys Smart Link and MS Lync Transform your existing MS Lync deployment into a feature rich Contact Center by integrating it with Genesys Smart Link Presenters Deepak Dutta Strategic Business Director - IP Virtualization, Genesys Jason Gardner Director, Microsoft Alliance, Genesys Request Free!