IT service and support professionals are excited about the possibilities for generative AI powered by large language models (LLM), such as ChatGPT, and with good reason. But many IT leaders are struggling to understand how these tools will change how they and their teams operate.

On April 11, join HDI and a panel of industry thought leaders to assess the current state of the art for large language models in IT service and support. Our panelists will share insights into some of the current capabilities of and applications for large language models in creating and empowering blended IT teams.

They’ll discuss some of the early lessons organizations are learning about the potential and limitations of this technology.

And we’ll explore their opinions on where LLM will have an immediate and long-term impact for IT organizations and where hype is well ahead of reality.

You’ll learn:

• Where are we today in thinking about applying these powerful tools to improve IT service and support?
• What are some widely shared misconceptions about LLMs that IT leaders need to avoid?
• What’s needed to prepare for and successfully execute a large language model implementation that will help your teams deliver superior IT support and service management?
• How can IT leaders convince financial decision makers to invest appropriately, and continue investing, in LLM?