The US tech industry could face a shortage of at least 1.2 million tech workers by 2030, according to consulting firm Korn Ferry. And while hiring has slowed in many industries, HDI’s research revealed that only 10% of support centers planned to freeze hiring or reduce staff this year. What does this mean for service management in the years ahead? What can you do to keep top talent from leaving? To attract new talent?

Here are three things every IT leader needs to know about tech support compensation in 2022, plus eight creative ideas for boosting your benefits. 

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