Delivering an exceptional customer experience has never been harder for retail companies — yet at the same time, there is more opportunity than ever before.
 
The second wave of retail digital transformation is here, and it’s not enough to simply offer an online shopping experience. In this Talkdesk Research report, we examine how retailers are responding to new pressures to continue elevating the customer experience, the challenges they face in their journeys, and how leaders are strategizing to deliver on these elevated experiences to generate profits through the contact center.
 
From this report, you will gain:

• A better understanding of retail’s second major transformation
• Insight into the challenges retailers are facing in transforming CX
• How retailers can use contact centers for a more proactive and unified CX approach
• And more

Delivering an exceptional customer experience has never been harder for retail companies — yet at the same time, there is more opportunity than ever before.
 
The second wave of retail digital transformation is here, and it’s not enough to simply offer an online shopping experience. In this Talkdesk Research report, we examine how retailers are responding to new pressures to continue elevating the customer experience, the challenges they face in their journeys, and how leaders are strategizing to deliver on these elevated experiences to generate profits through the contact center.
 
From this report, you will gain:

• A better understanding of retail’s second major transformation
• Insight into the challenges retailers are facing in transforming CX
• How retailers can use contact centers for a more proactive and unified CX approach
• And more