Problems with legacy technology were leaving this large midwestern bank unable to fully capitalize on the benefits of Remote Deposit Capture (RDC). As the popularity of mobile RDC continues to grow, they were missing key opportunities to provide value for their corporate customers. This case study examines their transition to implementing new RDC products, converting corporate customers to the new system, and the concrete benefits felt by both clients and the institution. Actionable insights in this case study include:

• Key areas where legacy remote deposit capture technology was failing to perform
• Improvements to customer experience following deployment of new RDC products
• Direct benefits experienced by the institution’s sales representatives and IT staff

This case study demonstrates the proven benefits of upgrading mobile RDC technology. It’s a persuasive example of how small changes can lead to company-wide improvements.