Customer support software allows you to take control of your customer service activities from start to finish, assigning tracking numbers, sharing data between team members, tracking support requests and resolutions, and following up with customers through emails and surveys. You can even generate reports, from the highest-level summaries to the most granular detail. 

The vast number of solutions can be overwhelming which is why you need to do some due diligence before you shop to avoid investing in a product that has way more features than you need, or lacks capabilities that are critical to your business operations and goal of improving customer support.  AcquireSoftware provides this step-by-step buyer’s guide to identify and select an effective customer support solution for your business.