For years, marketers have been on a quest to obtain a single view of the customer journey and ascend to the next-level of marketing – a nirvana of personalized customer...
Customer support software allows you to take control of your customer service activities from start to finish, assigning tracking numbers, sharing data between team members,...
Customer support software allows you to take control of your customer service activities from start to finish, assigning tracking numbers, sharing data between team members,...
Read this Frost & Sullivan survey report of 1,500 senior executives across a range of industries in seven countries (Australia, Hong Kong, Japan, Philippines, Singapore, the...
Infrastructure and Operations (I&O) professionals face a difficult mandate: Enable the workforce to navigate the ever-changing landscape of mobile scenarios while continually...
Based on a survey of more than 300 analytics professionals (of which about one-third were self-described data scientists) working in different types of US companies, this...