Vlocity Drives More Value From Its Online Community
For Vlocity, a cloud-based software provider, it was hard to continuously scale customer service in tandem with their rapid customer growth. Deploying SearchUnify-an...
Double Win: Transforming Customer & Employee Experience with AI
While the importance of a seamless, personalized, and relevant experience across channels is clear to all business leaders, reducing agent and customer effort at every...
10 Key Considerations for Evaluating a Cognitive Search Solution
Let’s face it, we live in an era where information is barely a search away. Internet search engines have made people accustomed to finding relevant results instantly....
Why The Future of Software Is ‘No-Code’
There are two things of which you can be certain:
1. The demand for enterprise software is growing.
2. Our work—and the way we work—is increasingly specialized.
In...
Benefits of Expense Management Across Spend Categories
Expanding telecom expense management (TEM) to encompass all expenses, including cloud services, mobile services and Internet of Things (IoT), leased-line services, and...
Cognitive Search for eCommerce
eCommerce is a highly competitive space. There are approximately 110,000 eCommerce websites, and not even 50% of them are generating revenue of meaningful scale on the...