Enterprise WAN Transformation: SD-WAN, SASE, and the Pandemic
This 2021 summary of new Enterprise Management Associates research explores the state of WAN transformation amidst an unprecedented business environment introduced by...
Toward Enterprise-class Cybersecurity Vendors and Integrated Product Platforms
Given the state of cybersecurity today, most CISOs realize that they can’t protect their organizations by relying on disconnected point tools, informal/manual processes,...
10 Key Considerations for Evaluating a Cognitive Search Solution
Let’s face it, we live in an era where information is barely a search away. Internet search engines have made people accustomed to finding relevant results instantly....
A Unified Cognitive Platform & Suite of Next-Gen Apps for Future-Proof Customer Support & Self-Service Ecosystems
SearchUnify is a leading unified cognitive platform that powers enterprise search and fuels a suite of AI-powered applications for a future-proof customer self-service...
Vlocity Drives More Value From Its Online Community
For Vlocity, a cloud-based software provider, it was hard to continuously scale customer service in tandem with their rapid customer growth. Deploying SearchUnify-an...
Double Win: Transforming Customer & Employee Experience with AI
While the importance of a seamless, personalized, and relevant experience across channels is clear to all business leaders, reducing agent and customer effort at every...