The Power of Email for a Rewarding Customer Experience
This eBook guides business leaders through the benefits of designing a customer experience inclusive of email as a channel. Discover why nearly 80% of people communicate...
The Smart Guide to Conversational AI for Insurers
This eBook skips the techie-buzzwords to focus on the direct business impacts of conversational AI for insurance customer, broker, agent, member and claimant service....
Guide to Building Customer Experiences for Property & Casualty
The sheer volume and complexity of claims can interfere with delivering seamless customer experiences, but automation closes that gap.
Customer Experience Automation...
Tower Insurance Drives Deeper Customer Relationships with Digital Engagement
Headquartered in Auckland, New Zealand, Tower Insurance is a large general insurer operating in New Zealand and the Pacific Islands. Five years ago, it saw an opportunity...
Irish Life and Ushur Email Routing – A Fresh Look at Customer Engagement
Using Ushur’s SmartMail, an automated email routing software solution, Irish Life was able to instantly steer messages to the right department, more accurately than...
The Benefits of Artificial Intelligence (AI) and Machine Learning (ML) with Industrial Internet of Things (IIoT)
Data is a new business asset for many companies, especially manufacturing companies. These organizations’ manufacturing processes produce massive amounts of data each...