CDP Starter Kit
In 2022 and beyond, Customer Data Platforms (CDPs) will be increasingly foundational to the martech stack. CDPs adapt flexibly to new regulations, boost customer acquisition...
Quick Read: The CDP Starter Kit
In 2022 and beyond, Customer Data Platforms (CDPs) will be increasingly foundational to the martech stack. CDPs adapt flexibly to new regulations, boost customer acquisition...
Breaking the Code: How Low Code Is Changing Development
Download the IDC InfoBrief to learn why and how leaders are bringing low-code development into their businesses. Here’s a quick look at some of the insights:
Low-code...
Customer Service in the Age of ChatGPT
When ChatGPT burst into public consciousness in late 2022, it signaled the next round of the “People vs. Machines” debate—which has always been especially...
Digitizing Telecom Field Operations: A Step-by-Step Guide
For many years, telecommunications companies have been under pressure to digitize their field operations to remain competitive and offer the customer experience demanded...
Digitize Telecom Field Operations for First-Issue Resolution, Every Time
Customer service is a challenging proposition for telecommunications companies. Managing the service work performed by field crews involves directing a large and dispersed...