Demystifying Blockchain: The Technology and Its Providers
Blockchain, the technology behind bitcoin, is one of the most talked about and intriguing technologies of the moment. This emerging technology is doing to transactions...
Executive ERP: Evaluation and Investment Roadmap – Developed for the Modern Distribution Company
In today’s business world, with so many solutions to consider across Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), inventory management,...
Before You Go to RFP, Get Friendly: A Guide to On-Site Contact Center Visits
Picture this: You’re in the RFP process for a new contact center partner. You have a short list of participants. You give them a couple of weeks to return their...
Sales and Marketing in the Manufacturing Industry and How CRM Can Help
Customer relationship management (CRM) is an essential tool for manufacturing companies as it can enrich all business efforts, from marketing a product all the way to...
Sales and Marketing in the Manufacturing Industry and How CRM Can Help
Customer relationship management (CRM) is an essential tool for manufacturing companies as it can enrich all business efforts, from marketing a product all the way to...
The Difference Between Customer Experience and Customer Feedback
According to Gartner’s 2017 Customer Experience in Marketing Survey, 67% of companies feel they compete mostly or completely on the basis of CX and 81% expect to...