Market to Me. Not My Device.
Business struggle to gain a holistic customer view — the skills to identify actionable insights from multichannel data are in short supply. If they could gain a...
The State of Digital Personalization (And what we are doing to fix it)
Digital marketing has undergone a profound shift. Today, the customer experience — no longer the product or service offered — is at the center of all marketing...
2018 North American Integrated CCaaS and UCaaS Competitive Strategy Innovation and Leadership Award: 8×8 Best Practices
2017 global Frost & Sullivan survey of 1,934 IT decision makers across Europe, the Americas and Asia shows that improving the customer experience is the second most...
5 Expectations Your Shoppers Have (and How to Deliver)
Today’s shoppers are demanding like never before. They bounce between channels, online and offline, looking for authentic engagement, not only with brands, but with...
Discover How Top Customer Relationship Management Systems Compare to SugarCRM
You might decide SugarCRM is not right for your business for a number of reasons—perhaps the license cost is higher than the budget allows or it doesn’t integrate with...
Discover How Top Social Media Management Solutions Compare to Hootsuite
You might decide Hootsuite is not right for your business for a number of reasons—perhaps the license cost is higher than the budget allows or it doesn’t integrate...