Illuminating Your Digital Marketing Blindspots
Online marketing for e-commerce continues to change at an ever-faster pace, with new levels of consumer expectation for product selection, delivery speed, and ultimate...
#Winning: Surefire Ways for Marketing to Earn Sales Kudos
So, how can marketers get ahead of these issues before they happen and truly partner with sales?
Join the live panel webinar on Jan. 30 at 11 a.m. PST (2 p.m. EST) featuring...
Improving the Customer Experience through Service Innovation
When it comes to relationships between customers and businesses, it’s the customers who are in control – and the number of channels they use to engage is increasing....
From Agents to Ambassadors: Creating Better Customer Service Experiences
Whether your agents are in the field or in the contact center, they have the opportunity to go beyond providing basic service. Agents can use interactions as an opportunity...
2018 State of Global Customer Service Report
Microsoft Research surveyed 5,000 consumers across Brazil, Germany, Japan, the United Kingdom, and the United States and found that customer service influenced brand choice...
Creating Highly Engaged Customer Service Employees
This paper focuses on the most effective and quickest ways to produce change: implement the right tools and optimize the customer service processes.
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