How UK Financial Services is Shaping Up for 2020
Rising regulatory requirements, competitive pressure and the lengthening shadow of Brexit have compounded existing concerns about cumbersome legacy processes and IT systems,...
IDC Executive Summary Support Services
To stay competitive in this digitally transformed world, companies need fast and effective support services.
Today’s users expect consistent, high-quality support...
The Future of Support Interactions
What can support organizations do today in preparation to meet and exceed future customer expectations?
Customer engagement continues to rapidly evolve, with new channels...
Transforming the User Experience through Best-in-Class Support
Creating effective, sustainable support requires rethinking technology.
People want more high-touch, personalized support but the explosion in the number of devices, the...
How to Win at the Game of Online Advertising
Because Facebook and Google have made the ability to purchase advertising on their platforms relatively easy, many companies dive into the digital advertising pool headfirst....
Smart Manufacturing for Electronics
In each of these industries, companies are struggling to meet customers’ demands for faster new product introductions (NPIs), flawless quality, personalized and...