How to Put Salesforce to Work for Your Enterprise
As global economies shift to the new normal, companies are expected to do more with less. Some claim that Salesforce is not right for your business because of license...
Take a Modern Approach to Customer Experience: Empowering Frontline Employees and Agents
In the modern, connected world, member support expectations are being raised across the board. At the same time, credit unions face complexities keeping pace with these...
The Impact of COVID-19 on Research (Updated Report)
It’s been almost 2 months since COVID-19 completely upended economies and businesses around the world. We held our 2nd conversation with 70+ market research professionals,...
New Product Launches Require a High level of Security and Coordination to Pull Off
A cell phone manufacturer needed a solution that was secure, fast and cost-effective – and with a transportation carrier who could safely and securely move from...
E-commerce Integration with ERP and other Business Systems
The digital age has brought new transaction channels that are open 24/7 and because of this, the integration of e-commerce with business systems has become crucial...
A Business User’s Guide to Content as a Service (CaaS)
Users today engage with brands across many platforms, channels, and devices.
Since customer journeys are truly multichannel experiences, businesses are now increasingly...