A Social Selling Roadmap for Financial Services
According to research by Hootsuite and Forrester, 78 percent of financial advisors are already using social media to drive sales revenue because it works. Social sellers...
Overcoming Paralysis by Analysis
In today’s hyperconnected, cross-platform world, retailers are overwhelmed by a deluge of data. They’re collecting multiple types of data, including customer...
Communicating in a Digital-First World
A steadily rising number of consumers’ interactions with retailers and brands are occurring via digital touchpoints, including live chat, SMS and messaging apps...
The Secret to Getting Customer Experience Right
Retailers understand that a positive customer experience begins with effective and efficient communication. This can be accomplished by having regular conversations with...
Scaling an Ambassador Program the Atlassian Way
An online community is an increasingly vital part of many leading companies’ branding and engagement strategies, providing customers with a positive pre and post...
Customer Communities Elevate the Customer Experience
An online community is an increasingly vital part of many leading companies’ support strategies. Creating a branded place where your customers can ask and answer...