Survive Today, Thrive Tomorrow
In this white paper, we’ll outline why customer retention is more important in 2020 than ever before, you’ll learn about businesses who have adopted automation...
Kronos Transforms Customer Support & Self-Service Experience with SearchUnify
For Kronos, one of the leading Workforce Management and Human Capital Management Cloud Solutions provider, the main objective was to fully capitalize on the vast, isolated...
Search-Aided Bots: The New Customer Service Aficionados
While 80% businesses want chatbots by 2020, many are still unsure about their bot success. Companies struggle to connect bots to relevant knowledge bases owing to the...
SearchUnify Helps Rubrik Scale its Customer Service Operations
Founded in 2014, Rubrik created a category-defining cloud data management platform that has turned the $48 billion data protection market on its head. Today, the company...
2020 State Of Video & Interactive Content: Special Report
As in-person events stay off the table for the rest of the year, and social distancing policies remain in effect, B2B businesses have gotten creative with their reach...
Why CMOs Need to Get Enterprise SEO Right to Thrive in a Digital-First World
In 2020, marketing leaders in enterprise companies face some formidable challenges. While some of us come to terms with ever-shifting budgets, others have had to reposition...