In late 2020, EMA surveyed 211 IT and IT security respondents to gauge where they believe their IT security teams are in their efforts to put in place the proper controls...
You’re in the business of building relationships – and for most of your career, it’s likely that you’ve done that through traditional avenues,...
The decade saw e-stores open at a breakneck pace. It’s estimated that the e-commerce industry has blossomed to 24 million online stores. However, only 650,000 generate...
Every marketer faces different challenges. Although the underlying goal remains the same, some teams fail to curate relevant content, while others, despite having abundant...
Customer support holds paramount importance for business survival. People nowadays are inclined towards self-serving and speaking of self-service, it isn’t really...
New research from EMA shows that most organizations benefit from their use of automation tools, but some are successful at more than just improved productivity and a reduction...
