Artificial Intelligence for Online Communities
A latest report from IDC says that spending on AI technologies will grow to US$97.9 billion in 2023 — more than two and a half times the spending level of 2019....
Your Guide to Unleashing the Complete Power of Your Salesforce Service Console
Salesforce Service Cloud is the world’s most popular support platform for a reason. According to a Salesforce Customer Success survey, “with the use of Salesforce,...
Breaking the Fourth Wall: Next-Gen Self-Service Applications for Better CX
Whether it’s chatbots, communities, IVR systems, or FAQs, customers expect round-the-clock access to support, and they prefer firms that provide it. This is why...
Apple iOS 14 v2
Apple launched a new iOS 14 update in Q1 2021 which forces iPhone users to “opt-in” to be tracked by 3rd party apps downloaded from the App Store....
Transform Your Customer Experience
Agents need near-instant access to internal experts and company resources, and managers must be able to take quick action on customer insights. But for too many teams,...
Utilizing social and behavioral determinants of health to optimize go-to-market strategy
In this case study you’ll learn how they partnered with Clarify Health to use an integrated approach to traditional and non-traditional data and analyses to guide...