As a business providing revenue management services for live entertainment organizations, tech-enabled analytics consultancy AnalytixLive was hit hard by COVID-19...
Join Kentik product expert Anil Murty as he demonstrates how you can use Kentik’s Cloud Performance Meshes to monitor performance between different regions and availability...
Knowledge-Centered Service (KCS) methodology captures resolutions at scale and in ways that are both findable and reusable. But after the initial kick-off & training...
A latest report from IDC says that spending on AI technologies will grow to US$97.9 billion in 2023 — more than two and a half times the spending level of 2019....
For Vlocity, a cloud-based software provider, it was hard to continuously scale customer service in tandem with their rapid customer growth. Deploying SearchUnify-an AI...
When done well, loyalty programs also encourage customers to spend more, buy more often, stick with a brand longer, and recommend the brand to others. These behaviors...
