An E-tailers Guide to Delivering User Experiences That Drive Sales
The decade saw e-stores open at a breakneck pace. It’s estimated that the e-commerce industry has blossomed to 24 million online stores. However, only 650,000 generate...
Vlocity Drives More Value From Its Online Community
For Vlocity, a cloud-based software provider, it was hard to continuously scale customer service in tandem with their rapid customer growth. Deploying SearchUnify-an AI...
The Future of Enterprise Search
Big data has transformed search and you need to know how to tap into all the data you have to harness the real power of search. In this eBook, we map the journey from...
Reducing Time To Value With Knowledge-Centered Service
Knowledge-Centered Service (KCS) methodology captures resolutions at scale and in ways that are both findable and reusable. But after the initial kick-off & training...
SearchUnify for Microsoft Dynamics 365
Imagine the possibilities if your Dynamics 365 instance could be connected to the entire KB. The impact on content findability and engagement would be mind-boggling, wouldn’t...
Reimagining contact center experiences for today’s customer
1 in 3 customers will leave a brand after just one bad service experience. Not investing into world class contact center experiences can be fatal. Moreover, switching...