Reducing Time To Value With Knowledge-Centered Service
Knowledge-Centered Service (KCS) methodology captures resolutions at scale and in ways that are both findable and reusable. But after the initial kick-off & training...
Future-Proof Your Community Conversations With Community Helper
Apart from getting the basics right and providing answers, your community needs to become customers’ go-to place. This fulfills two things–you know their perspective...
An E-tailers Guide to Delivering User Experiences That Drive Sales
The decade saw e-stores open at a breakneck pace. It’s estimated that the e-commerce industry has blossomed to 24 million online stores. However, only 650,000 generate...
The Future of Enterprise Search
Big data has transformed search and you need to know how to tap into all the data you have to harness the real power of search. In this eBook, we map the journey from...
Artificial Intelligence for Online Communities
A latest report from IDC says that spending on AI technologies will grow to US$97.9 billion in 2023 — more than two and a half times the spending level of 2019....
SearchUnify for Microsoft Dynamics 365
Imagine the possibilities if your Dynamics 365 instance could be connected to the entire KB. The impact on content findability and engagement would be mind-boggling, wouldn’t...