Search-Aided Bots: The New Customer Service Aficionados
While 80% businesses want chatbots by 2020, many are still unsure about their bot success. Companies struggle to connect bots to relevant knowledge bases owing to the...
Artificial Intelligence for Online Communities
A latest report from IDC says that spending on AI technologies will grow to US$97.9 billion in 2023 — more than two and a half times the spending level of 2019....
Reducing Time To Value With Knowledge-Centered Service
Knowledge-Centered Service (KCS) methodology captures resolutions at scale and in ways that are both findable and reusable. But after the initial kick-off & training...
How To Offer Subscriptions That Stand Out From The Crowd
During the webinar, Thales software licensing experts Julie Donnell and Todd Steel teamed up with Subscription Insider’s Kathy Greenler Sexton to discuss best practices...
The Path To Software Licensing
If you’re a software vendor who’s not quite sure how to make the transition from on-premise software to the cloud, or from perpetual licenses to subscriptions,...
Subscriptions Done Right
Today’s challenges have forced many companies to rethink their business offerings, embarking on a shift from traditional license models to subscription offerings...